- #Traxxas rustler body full
- #Traxxas rustler body verification
Please print this form and include it with your returned merchandise.
Once your return has been approved, we will send you a copy of the Return Information Form, which will include the RMA (Return Merchandise Authorization) number. If you are contacting Offroad RC by email, please include your Order Number, the part numbers and quantities you would like to return, a brief explanation of why you are returning the item(s), and your preferred method of reimbursement. Service will not be performed without your signature agreeing to the terms and conditions found on the customer service request form.Įmail or call one of our helpful Customer Service Representatives. When applicable, the customer is responsible for all brokerage fees, duties and taxes associated with the service and shipment of product. Warranty service or replacement decisions are at the sole discretion of Offroad RC.Ĭollateral damage is NOT covered by manufacturer's warranty. Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase. Please insure packages and avoid shipping methods of carriers that do not provide tracking. Offroad RC is not responsible for damage incurred during the shipping process, nor for packages shipped to, but not received by Offroad RC (lost in transit). Offroad RC services international and domestic customers.ĭo not return products containing fuel, lithium polymer batteries or other hazardous materials.Īll items should be packed to assure no damage is incurred during shipping. Please take a moment to read our Terms and Conditions below. If an item is found to be damaged in transit, defective out of the box, or incorrectly shipped, please contact our customer service department and shipping instructions will be given. NOTE: Offroad RC is not responsible for return shipping, nor any fees associated with return shipping. Please do not open a PayPal claim against the order, as this will further delay the process. Please allow us 2-8 business days to contact the shipping carrier regarding your missing package. If your package was not delivered within the timeframes, please complete a Lost Package Claim Form. #Traxxas rustler body full
If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.īefore we can file a claim for a lost package, we must allow the postal service the full time allotted for delivery. All packages shipped by Offroad RC are insured for 100% of the package's value. If you have not received your order, and feel your package may be lost, please contact us. Photos of damaged goods will help us expedite the process and provide a better resolution. Offroad RC may also require that photos be taken of damaged packages and or parts for inspection purposes. We will most likely request that the damaged product(s) be shipped back to us for verification.
#Traxxas rustler body verification
Please keep all packaging (box, packing paper, etc.) for verification purposes. Please complete our Damaged Package Claim Form and mail or fax it to us for review.
Customers with damaged packages can file a claim directly with us. If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Call, email, or Live Chat with us and we will take care of your needs. In the case where you are not within the 30-Day time frame, please give us the opportunity to provide a solution specifically for you. Original shipping cost will not be refunded. We reserve the right to charge a restocking fee of 15% on returned merchandise that requires additional labor to process. We will accept any New and Unused product for Refund or Store Credit within 30 days from purchase. Offroad RC will follow the manufactures warranties on all of the products sold.
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